Important Disclaimer: The following FAQ section includes information regarding health provider decisions, health, and payment matters—not financial matters. None of the following questions or answers constitutes medical, insurance and/or financial advice. This basic information is provided to assist patients and users with terminology and general information. When making important health care and financial decisions, please contact your physician, health care provider, insurance provider or attorney for complete information and qualified advice.
To the extent you have further questions, need further explanation for any of the questions below, feel free to contact us at (Chicago) 773.429.8880; (Suburbs) 708.478.8880, 24 hours a day, seven days a week or utilize our Contact Us page. To schedule transportation or obtain a transport quote, utilize our Schedule | Quote Transport page.
What Information do I need to provide the Elite dispatcher when I call?
- Patient’s Name
- Social Security Number*
- Date of Birth
- Pick up Address (Apartment Number if applies) or Facility Name
- Where is the Patient is going? (Address or Facility Name and Doctor’s Names / Suite Number
- For what reason?
- What type of Insurance the Patient has?
*Insurance Carriers and Medicare require the Patient’s Social Security Number and Policy Number(s) for identification and to process the claim.
How does Elite determine what type of transportation I need?
- Can the patient walk?
- Is the patient in a wheelchair?
- Is the patient bed bound?
- Can the patient maintain a sitting position for an extended period of time?
- Does the patient need assistance to stand or pivot?
- If the patient can walk or is in a wheelchair, transportation other than an ambulance should be utilized. If the patient is bed-bound, cannot sit for an extended period or needs assistance to transfer, an ambulance is utilized. In all emergencies, an ambulance is utilized.
In an emergency, can Elite transport me to the hospital of my choice or do I have to be transported to the nearest hospital?
How is non-emergency versus emergency transport determined?
- Place the patient’s health in serious jeopardy
- Cause serious impairment to bodily functions
- Cause serious dysfunction of any bodily organ or part
In these cases, Elite would respond immediately, meaning our EMS professionals would begin as quickly as possible taking the steps necessary to respond to the call. Non-emergency transports are often scheduled in advance and may cover a variety of things as long as the patient qualifies for an ambulance including hospital to hospital transfers (to a higher level of care), change of residence, outpatient treatment, doctor’s appointments, etc.
Do I call Elite Ambulance or 911 when I need an ambulance?
What’s the difference between Basic and Advanced Life Support?
- Hospital discharges
- Psychiatric discharges
- Basic Life Support emergencies such as lower extremity fractures</li>
- Interfacility transfers
- Transport to dialysis
- Doctor’s offices
Advanced Life Support (ALS) ambulances transport patients who need a higher level of care during transport above those services provided by a BLS ambulance. The unit is staffed by two paramedics who have over 1,000 hours of education and training and are qualified to render advanced life support to patients such as advanced airway management, drug administration and cardiac monitoring under the direction of a hospital. ALS can be thought of as providing service equivalent to a local 911 agency/fire department ambulance. Patients who typically require ALS transport include:
- Medical/surgical patients with a continuous IV
- Patients on a cardiac monitor
- Patients with potential airway compromise
- Any patient deemed to have a potential complication during transport when reported by the sending facility
- Life-threatening medical emergencies (For example; respiratory distress, stroke, seizure, or chest pains)
What is the difference between private and public (e.g. 911) ambulance companies?
In addition, some private ambulances, Elite being one, have the capabilities to transfer high-risk patients on ventilators & IV drips and manage expanded scope medications that your local 911 ambulance typically cannot.
How far in advance do I need to request service?
What non-emergency scheduled transportation (such as to clinics, regular treatments, etc.) will Medicare pay for?
What does “medically necessary” mean for ambulance transport?
The lack of an available alternate mode of transportation (e.g., taxi, bus, personal car) or the inability to drive does not satisfy the medically necessary requirements. Non-emergency ambulance transport for convenience or because another means of transportation is not available is not considered medically necessary, and, therefore not covered.
Elite Ambulance transported me to the hospital. Can I request Elite transport me back home?
I’m a dialysis patient; can you provide ongoing ambulance and other transportation?
How much do services cost?
What do I pay? (Medicare Patients)
What do I pay? (Insurance Patients)
What does Medicare pay?
Do I need authorization from my insurer for my transportation?
Am I locked into a contract?
What forms will I or a relative have to sign to ensure Medicare and/or my insurance carrier will process my claim before being transported?
Does my insurance cover non-emergency services?
Will I have to provide other documentation, such as identification or an insurance card?
If I have Aetna Better Health Insurance or Illinicare Insurance (Medicaid), what do I need to do before getting an ambulance transport?
What if I don’t have any coverage?
How do I obtain a copy of my medical records?
How do I know if Medicare didn’t pay for my ambulance service?
What is the Medical Power of Attorney?
*MedlinePlus is a service of the U.S. National Library of Medicine